Refund policy
Our Commitment to Customer Satisfaction
At Silent Master Australia, we want you to be completely satisfied with your purchase.
If, for any reason, you are not happy with your product, we offer a return and refund policy in accordance with Australian Consumer Law.
Change of Mind Returns
Please choose carefully before completing your purchase.
Refunds are not available for:
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Change of mind
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Incorrect product selection
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Finding a better price elsewhere
We recommend reviewing your order carefully before adding items to your cart and completing your purchase.
If you are unsure whether a product is suitable for you or your intended use, we encourage you to contact our team before making a purchase. We will be happy to discuss your concerns and help you make the right selection.
Return shipping costs are the customer’s responsibility unless the product is faulty or not as described.
Returning Faulty or Damaged Goods
If your product arrives faulty, damaged, or significantly different from its description, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.
Please contact our customer support team within 7 days of identifying the issue to report the problem and arrange a return.
We will assess the product and, if it is deemed faulty, we will provide a repair, replacement, or full refund, including any reasonable shipping costs incurred.
Warranty Claims
All our products come with a manufacturer’s warranty against defects.
If your product develops a fault within the warranty period, please contact our customer support team to initiate a warranty claim.
We will guide you through the warranty process and arrange a repair or replacement where appropriate.
Exclusions
Our return and refund policy does not cover:
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Normal wear and tear
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Damage caused by misuse or neglect
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Change of mind
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Incorrect product selection
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Products returned in unsuitable, non-original, or non-resellable condition
Refunds
Refunds will be processed within 7 business days of receiving the returned product.
Refunds will be issued to the original payment method unless otherwise agreed.
If an item is returned to us in unsuitable, non-original, or non-resellable condition, we may decline your return request and return the product to you at your expense.
A restocking fee of up to 30% may also apply.
Please email us the tracking information from your chosen carrier so we can monitor the return from our end.
Returns
Returns must be requested and notified to us within 30 days of the purchase date. Returned items must be received within 30 days of the purchase date and be in their original condition and packaging.
Returns received after this period may not be accepted
Shipping
Freight charges displayed on this website apply to metropolitan areas of:
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Brisbane
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Sydney
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Melbourne
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Adelaide
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Perth
If your delivery address falls outside the metropolitan area of the capital city in your state, your purchase may incur additional freight charges.
If this applies to your purchase, our customer service team will contact you with an updated freight quote.
While every effort is made to minimise freight costs, some regions may incur additional freight charges due primarily to distance.
For further clarification, please contact us on:
1800 538 248
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at:
Important Notes
This policy is in addition to your rights under Australian Consumer Law.
We reserve the right to refuse a return or refund if the product does not meet the conditions outlined above.
This policy may be updated from time to time. Please check our website for the latest version.
