Privacy policy
Last updated: June 21, 2026
Silent Master Australia is committed to providing quality services to you. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/
What is Personal Information?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we may collect include:
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Names
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Addresses
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Email addresses
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Phone numbers
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Fax numbers
Why We Collect Personal Information
We collect Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing.
We may collect Personal Information in a number of ways, including:
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Correspondence
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Telephone conversations
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Email
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Our website: www.silentmaster.com.au
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Website forms or enquiries
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Media and publications
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Publicly available sources
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Cookies
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Third parties
We do not guarantee the website links or privacy policies of authorised third parties.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about matters such as an individual’s:
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Racial or ethnic origin
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Political opinions
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Membership of a political association
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Religious or philosophical beliefs
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Membership of a trade union or other professional body
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Criminal record
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Health information
Sensitive information will only be used by us:
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For the primary purpose for which it was obtained
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For a secondary purpose that is directly related to the primary purpose
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With your consent
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Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you.
However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including:
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To third parties where you consent to the use or disclosure
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Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most Personal Information is, or will be, stored in client files, which will be kept by us for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Silent Master Australia will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate and up to date.
We will take reasonable steps to make sure your Personal Information is accurate, complete, and up to date.
If you find that the information we hold is inaccurate or not up to date, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy Updates
This Privacy Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
